Selecting a Shipping Method
Depending on your shipping destination UPS Ground Shipping might be faster and less costly than other UPS shipping options. Refer to the shipping map at the bottom of this page or the shipping transit time for various shipping methods at checkout.
Please note that this schedule applies to all in stock items. If an item on your order is out of stock we will contact you via email within 24 hours so that you may revise your order if necessary.
How Shipping Rates are Calculated
SoyDelicious.com ships via UPS. Shipping charges are based on weight, size, destination address and shipping method. Real-time shipping quotes are made during the order process. Most items ship the same or next business day.
For UPS Ground based shipments, the map at the bottom of this page is the estimated delivery times to your delivery address. Please note that shipping days are defined as UPS Ground shipping days (non-holiday weekdays). SoyDelicious.com is not responsible for delays caused by the shipper.
When your order ships you will receive a shipping notification along with a tracking number. This notice indicates that all of your items have shipped unless previously notified of any out of stock items on your order.
Summer Shipping Policy
In most cases we will not ship on Thursdays and Fridays during the months of July thru mid September to avoid having your candles sit in a hot UPS truck or warehouse over the weekend. Typically we will package your order for shipping and process it with UPS but hold it until Monday before actually shipping it. Therefore it is possible you will receive a notice that your package has shipped along with a tracking number even though your order will not leave our warehouse until the following Monday. If you would like us to ship your order on these days you may do so by emailing us at email@example.com. In the email simply reference your order number and indicate that you would like it to ship immediately and that you assume all risk for any possible heat damage. However, we highly discourage customers from shipping on Thursdays and Fridays.
If Your Candles Arrive Soft or Melted
Most candles are susceptible to heat damage during the summer months. If slight melting occurs during shipping place your candles in a cool place such as a refrigerator in their upright position for a few hours to harden the wax. If your candles were severely damaged by the summer heat you may contact us to request return for inspection and replacement. Once candles are burned they cannot be returned for exchange. Damages must be reported within 3 days.
Winter Shipping Policy
Due to the high volume of orders we receive during November and December it is not always possible to ship orders the same day and delays in shipping your order might occur. If you have a time sensitive order please contact us to see if your order might experience a delay. If you selected expedited shipping (anything other than UPS Ground) we will prioritize your order to insure it is shipped the same day if the order is time stamped before 12 PM EST.
Delivery times for UPS Ground shipments